Job Description
Service Department Coordinator
- Belize City, Belize District, Belize
- Full-Time
- On-Site
Job Description:
Service Coordinator Assistant
Location: Belmopan, Belize (Transportation provided from Belize City)
Employment Type: Full-Time
Start Date: On or before August 21st
Salary: BZD $20,000 – $22,000 annually (Salary review after one year)
About the Role
We are seeking a detail-oriented and organized Service Coordinator Assistant to support our Service Department with administrative, scheduling, and operational tasks. This role is ideal for someone who enjoys working in a fast-paced environment, has strong computer skills, and can manage multiple priorities while maintaining accuracy.
Key Responsibilities
- Create and manage service job openings for customer, warranty, and internal work orders.
- Enter and maintain accurate customer and equipment information.
- Verify customer credit status and coordinate deposits for cash customers.
- Prepare and print job opening forms, work orders, and technician timecards.
- Accurately post technicians’ daily labor hours, including vacation, sick leave, and other approved time.
- Process miscellaneous job-related expenses, including travel, meals, mileage, and purchases.
- Issue parts to service jobs and coordinate parts/core returns.
- Prepare customer quotations.
- Arrange travel accommodations, including flights and hotel bookings, for technicians.
- Manage petty cash by issuing funds, reconciling transactions, and preparing reimbursement requests.
- Review completed jobs for accuracy before invoicing, ensuring all labor, parts, and expenses are correctly recorded.
- Process warranty documentation and prepare proforma invoices when required.
- Generate and issue customer invoices.
- Assist the Accounts Department with service-related billing inquiries.
- Maintain attendance records for the Parts, Service, and Maintenance departments.
- Prepare monthly operational and financial reports, including:
- Service Sales
- Work in Progress
- Jobs Opened During the Month
- Technician Hours
- Expense Hours
- Standard Jobs
- Work in Progress Reports
- Days Between Last Labour Entry and Invoicing
Qualifications
- Associate’s Degree required.
- Strong computer literacy with proficiency in Microsoft Excel and data entry.
- Excellent attention to detail and organizational skills.
- Ability to prioritize tasks and work independently.
- Strong written and verbal communication skills.
- Previous administrative, customer service, or office experience is an asset but not required.
- Must be available to begin employment no later than August 21st.
Benefits
- Annual salary of BZD $20,000 – $22,000 with salary review after one year.
- Comprehensive Health Insurance after successful completion of the 6-month probation period.
- Life Insurance after successful completion of the 6-month probation period.
- Paid Time Off.
- Annual Performance Bonus.
- Transportation provided from Belize City.
- Professional Development and Training Opportunities.
- Company Uniform provided after successful completion of the 6-month probation period.
If you are an organized professional with strong administrative skills and a passion for delivering excellent service, we encourage you to apply and become part of our growing team.
