Job Description
📍 ONSITE | BELMOPAN
ABOUT US
RCNBEL LTD – FinSana Call Center is committed to delivering exceptional customer experiences through quality, compliance, and continuous improvement.
We are looking for a detail-oriented, analytical, and proactive QA Engineer to join our team and help us maintain the highest standards of service excellence.
WHAT YOU’LL DO
🔎 Quality Practices & Release Readiness
Partner with engineers during design and development to shift quality left (early reviews, acceptance criteria, testability improvements) and run release validation (pre-release checklists, smoke test suites, deployment verification).
⚖️ Data Integrity, Auditability & Compliance Support
Validate data correctness across services and systems (ledger-like accuracy, reconciliation consistency, reporting alignment). Support audit and compliance needs (evidence of testing, traceability to requirements, controlled change processes).
🔒 Observability & Production Quality
Use logs, metrics, traces, and monitoring to validate production behavior and troubleshoot issues. Support incident follow-ups by helping reproduce customer-impacting bugs and validating mitigations.
WHY JOIN US?
✅ Be part of a growing and dynamic call center.
✅ Work with modern tools and technologies.
✅ Support a culture of quality, learning, and continuous improvement.
✅ Competitive salary and benefits.
WHAT WE’RE LOOKING FOR
REQUIRED
- 3–6 years of QA / Software Testing experience in a product environment.
- Strong understanding of testing fundamentals: test strategy, risk-based testing, defect lifecycle, and regression planning.
- Experience testing APIs (REST/JSON) using tools like Postman, Insomnia, or similar; ability to validate responses and data integrity.
- Working knowledge of SQL and ability to validate data at rest (queries for verification, reconciliation checks).
- Experience contributing to test automation (any of: Playwright, Cypress, Selenium, WebDriver IO; plus, API automation frameworks).
- Comfortable working in Agile teams with CI/CD release cycles and collaborating with engineers and product stakeholders.
- Strong communication: clear bug reports, test summaries, and status updates.
⭐ STRONG PLUS (FINTECH)
- Experience in regulated environments and/or supporting audits (SOC 2, PCI DSS, ISO 27001).
- Familiarity with fintech domains: payments, card processing, lending, banking integrations, reconciliation/ledger concepts.
- Experience testing event-driven or distributed systems (queues, retries, idempotency keys, eventual consistency).
- Performance and reliability testing experience (k6, JMeter, Gatling) and understanding of SLAs/SLOs.
- Experience with security testing basics: OWASP Top 10 awareness, authentication/authorization test scenarios, PII handling validation.
- Experience with test management and traceability tools (Jira, Xray, TestRail, Zephyr).
