Bilingual Mortgage Loan Quality Control & Compliance Analyst
Full time @Belize Career posted 2 weeks agoJob Description
Bilingual Mortgage Loan Quality Control & Compliance Analyst
- San Ignacio, Belize, Belize
- Full-Time
- On-Site
Job Description:
Bilingual Mortgage Loan
Quality Control & Compliance Analyst
LOCATION:
San Ignacio Branch
BASE SALARY + AMAZING COMMISSION PLAN
Based off experience.
JOB DESCRIPTION:
- Familiar with the loan servicing activities (Payment posting, Repossession, Bankruptcy files, Escrow Administration, Reviewing Tax and Insurance Documents).
- Mortgage Customer Service experience.
- Experience in home loan / lending and/or servicing compliance.
- Data Analyst with strong analytical and reporting skills.
- Excellent English and Spanish communication skills.
- Strong attention to detail, accuracy, and problem-solving abilities.
KEY RESPONSIBILITIES
- Monitor and evaluate inbound and outbound customer interactions for quality, compliance, and customer experience standards.
- Conduct quality reviews using established scorecards and customer service guidelines.
- Identify performance trends, quality gaps, and coaching opportunities.
- Provide objective and constructive feedback to associates and leadership team.
- Participate in calibration sessions to ensure scoring consistency and quality alignment.
- Analyze interactions related to payments, account security, servicing, and delinquency support.
- Prepare quality reports and highlight opportunities for performance improvement.
- Partner with Operations and Training teams to support coaching and development initiatives.
- Identify root causes behind quality concerns and recommend corrective actions.
- Meet and exceed established quality, productivity, and reporting expectations.
GREAT LEARNING POTENTIAL
GROWTH & CAREER ADVANCEMENT
STABLE INDUSTRY
BE PART OF A WINNING TEAM
Core Skills
- Mortgage / Loan Servicing Knowledge
- Mortgage Customer Service
- Quality Control / Quality Assurance
- Compliance Knowledge
- Data Analysis
- Attention to Detail
- Problem-Solving
- Reporting
- Communication Skills
- Bilingual Communication
- Coaching & Feedback
- Calibration / Scoring
- Customer Experience
- Organization & Time Management
- Performance Monitoring
