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Bi-lingual Customer Support Specialist

Full time @Outsourcing Management Belize Limited (itel) posted 1 month ago

Job Description

Job Summary: 

The Customer Support Specialist is responsible for managing inbound and outbound calls to qualify prospects interested in our services and supporting sales efforts.

Duties & Responsibilities: 

• Makes outbound phone calls to hot leads interested in cosmetic surgery.
• Handles inbound phone calls from new and existing customers, providing exceptional service and support.
• Qualifies leads by obtaining general information, and medical information identifying customer needs, and through engaging conversation motivates the customer to submit required photos, and determining timelines for customer follow-up.
• Leaves exciting and energetic voicemails to encourage prospects to return calls.
• Answers inquiries by clarifying desired information, researching, locating, and providing information.
• Educates customers on the overall process and pre-screens them for eligibility to receive office-based surgery
• Determines eligibility by comparing client information to requirements.
• Transfers qualified leads to the sales department, communicating effectively with sales agents to ensure a seamless transition.
• Actively listens to gather and record detailed notes in Salesforce to support continuous service throughout multiple touchpoints of the customer lifecycle. • Meets or exceeds sales targets by promoting services and converting qualified leads into customers.

Required Skilled/Abilities:

 • Outstanding customer service skills
 • Strong sales and negotiation skills
 • Excellent verbal/written communication and interpersonal skills
 • Energetic and exciting personality
 • Strong time management and organizational skills
 • Ability to work with a high sense of urgency
 • Ability to efficiently multi-task and prioritize work

Education  and experience:

• GED or High School Diploma required or Mexican equivalent
• Minimum 1-2 years of customer service experience
• Bilingual in English and Spanish require

Attached Files

Administrative Skills Bi-lingual BPO Communication Skills Customer Service social media spanish Time Management Urgency and Proactivity

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