Job Description
Objective:
Join the dynamic team at Grand Baymen in Belize as a Front Desk Agent, where your primary role will be to provide exceptional customer service and support to our guests. You will be the face of the hotel, making a significant impact on guest experiences through your interactions and service excellence.
Key Responsibilities:
Greet guests warmly and assist them with their needs.
Efficiently check guests in and out of the hotel.
Manage and coordinate guest bookings and reservations.
Arrange various activities for guests and provide local recommendations to enhance their stay.
Oversee room readiness, including inspecting rooms before guest arrivals and verifying conditions post-stay.
Handle daily sales entries and collect payments for various services.
Manage and update information on online travel agency sites.
Respond promptly and professionally to reservation requests and inquiries.
Complete special projects and tasks as assigned by hotel management.
Required Qualifications:
Excellent communication and interpersonal skills.
Proficiency in English; knowledge of additional languages is a plus.
Strong organizational and multitasking abilities.
Willingness to learn our computer systems/reservation software
Ability to work in a fast-paced environment and remain calm under pressure.
Preferred Qualifications:
Flexibility to work in shifts, including weekends and holidays.
A professional appearance and friendly, welcoming behavior.
High school diploma or equivalent; further education in hospitality or relevant fields is a plus.
Experience:
Previous experience in a customer service or hospitality role is preferred.
Experience with cash handling and basic accounting tasks.
Familiarity with the local area, attractions, and activities is advantageous.
What We Offer:
A supportive and collaborative work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package (details as applicable).
Compensation & Benefits:
$350.00 weekly (BZD) is based on a 45-hour week bi-weekly payment.
Any additional hours exceeding 45 hours for the week will be paid as overtime.
Holiday work will also be paid as per the labor laws of Belize.
The employee is entitled to two weeks of paid vacation leave to be prorated and taken upon one year of employment.
How to Apply:
Submit your resume to [email protected] Please include “Front Desk Agent Application” in the subject line.
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